Submitting a Reimbursement Request
This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.
If you're looking for instructions detailing the process for submitting a reimbursement request, select one of the following methods:
Once you receive your Via Benefits Reimbursement Guide, you can prepare for when your reimbursement account becomes effective. Create an account on the Via Benefits Accounts mobile app or our website. Set your notification preferences for receiving email or paper notifications about your reimbursement account. You can also submit a reimbursement request if you provided payment information for an initial payment with your application. The request won’t be processed until the first of month; however, you can submit the request. You aren't allowed to file for out-of-pocket expenses until your account goes into effect.
You need to submit reimbursement requests to receive funds from your reimbursement account for your eligible expenses. (You will not receive a debit card.) Use the Via Benefits Accounts mobile app, the website, or a Reimbursement Request Form to submit reimbursement requests. Submitting your requests on the mobile app or on the website is the fastest and most secure way to have your reimbursements processed. You also save time and postage. We recommend you submit premium expenses as a recurring request, if your employer allows, rather than filing a request each month.
If you're Medicare eligible, you may have the option of using Automatic Premium Reimbursement rather than submitting a reimbursement request. Express Reimbursement is available if Automatic Premium Reimbursement isn't available to you or you don't have it turned on.
There may be limitations on who can receive reimbursements from your account. If your spouse has a separate reimbursement account, a separate account must be created so your spouse can submit reimbursement requests. If you'd like to know whether you and your spouse have separate accounts, please call us.
You can cancel future recurring requests on the website or by calling us. Read Modifying Future Recurring Premium Reimbursement.
Reimbursement Time Frames
How long it takes to receive your reimbursement depends on how you submit the reimbursement request and your preferred payment method (direct deposit or check).
Reimbursement request processing times:
Automatic Premium Reimbursement and Express Reimbursement: monthly
Preferred submission method
Website or mobile app: up to five business days
Your request immediately displays in your account
Reimbursement Request Form: up to 15 business days (includes mailing time)
Reimbursement delivery times:
Direct deposit: two to three business days
Check: 7 to 10 business days
Processing times may be longer than expected from January through March.
Documentation
When you have health care expenses, be sure to keep your supporting documents to submit along with your reimbursement requests. Specific documentation requirements are included when you submit requests on the mobile app or website and on the back of the Reimbursement Request Form. You can also read about Documentation Requirements for Reimbursement.
Reimbursement Request Life Cycle
Your reimbursement requests follow this process when you submit them to Via Benefits:
*Via Benefits reimbursement accounts are administered by Extend Health, LLC.