Resetting Your Password

You can reset your Via Benefits password on the website or on the Via Benefits Accounts mobile app anytime you like. To protect your online security, Via Benefits recommends you change your password at least annually.

• Reset on the Website
• Reset on the Via Benefits Accounts Mobile App

Reset on the Website

Follow the instructions on this page if you have forgotten your password and would like to reset it. If you know your password and would like to change it, refer to Changing Your Password.

1. Select Sign In on my.viabenefits.com.
2. Select the Forgot your password? link.

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3. Enter your Email Address, select Next. 

Note: You're required to go through a two-step process that provides an added layer of security for your personal information. This involves verifying you email address and phone number. If you would like further information, read Additional Security Steps. 

4. You're sent an email from Via Benefits that provides a code to verify your email address.

5. Once you receive the code, enter it in the Enter code field on the website and select Next.

Note: If you don't receive the code, there’s information about getting the code.

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6. Select Text Me or Call Me.

Text Me

• A verification code is sent to you mobile phone.

• Enter this code in the Enter Code field on your computer before the code expires, select Next.

If you don’t get the code, you can choose to have the code resent, Get a Call Instead, or Chat with Technical Support.

Call Me

• A call is made to your phone.

• Follow the voice prompts to continue signing in.

If you don’t get the call, you can choose to get another call, Get a Text Instead, or Chat with Technical Support.

Note: If you provided two phone numbers, select the one you want to use. Call us if you don't have access to either one of the phone numbers.

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If you selected Text Me, enter code.

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7. Create and confirm a new password following the password requirements. Select Next. The Home page appears.

You're now signed in and your password has been changed! You're able to sign in using your new password the next time you visit the website.

Reset on the Via Benefits Accounts Mobile App

This article applies to you if you have a Via Benefits reimbursement account (sometimes known as a Health Reimbursement Arrangement)*.

When you reset your password, you're required to verify your account. This verification is done to protect your information.

To reset your Via Benefits Accounts mobile app password, follow these steps:

1. Select Next on the Sign into your Account page.

2. Select Forgot?.

3. Enter your ZIP/Postal Code, Date of Birth and enter and confirm your Social Security Number, select Continue.

Note: Leave the Employee ID blank.

4. Select Request Code on the Request Code page. A code is emailed to you from Via Benefits.

Note: Keep this page open until you receive the code.

5. Once you receive the code, enter it in the Enter Code field.

6. Review the last four digits of your phone number on the Verify Your Account page. Select a phone number if there is more than one.

Note: Call us if it’s not correct.

7. Select Text Me or Call Me.

• Text Me sends your mobile phone a six-digit verification code to enter on the app. Once you receive the code, enter the code in the Enter Code field.

• Call Me (if available) calls the phone number we have on file for you. After you answer the call, you're prompted to press the pound (#) symbol on your phone.

8. You can now update your password. Remember, it must meet minimum password requirements, which are shown onscreen.

*Via Benefits reimbursement accounts are administered by Extend Health, LLC.

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*Via Benefits reimbursement accounts are administered by Extend Health, LLC.

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Resetting Your Password